Quality Mission Statement

We seek to achieve breakthroughs in Customer Satisfaction that cannot be easily matched by our competitors. We believe in continuous improvements of our products, processes and services. We intend to be viewed as the value leader by consistently exceeding the expectations of customers. This is the best way to provide a challenging work environment for our employees, a desirable business relationship for our suppliers.

Guiding Principles of Our Quality Strategy

Know the Customer Quality is defined by the Customer. We must thoroughly understand customers' business problems and expectations; then ensure that all the work we do is focused on giving Customers reasons to do business with us rather than our competitors.
Empower People to Improve
Customer Satisfaction is the direct result of work done by our employees. They must be empowered to change products, processes and services in ways that improve Customer Satisfaction.
Understand Our Capability
Success depends on our capability to provide high Quality products and services, faster than our competition, at a cost and price that allows us to make a profit. Our performance measurement systems must show us what we need to do to increase Customer Satisfaction, while simultaneously improving Time, Quality and Cost.
Implementation of specific activities needed to support this mission will be the basis of a documented Quality System written and maintained by the various operating units of the company.
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      Revision 2 
      January 1992 
      Last modified: Wed Jan 22 15:19:52 GMT 1997 
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